If you receive a call from an Adult In Custody (AIC), you will be given the option of accepting the call, hanging up, blocking all calls from the AIC, or blocking all calls from any AIC's in the Lane County Jail. Simply follow the phone prompts during the call.
Please remember that the Lane County Jail does not administer the Telmate phone system. If you have questions regarding service, prepaid phone accounts, sending messages, leaving voice mail for AIC's, phone blocks or other phone issues, you must contact
Telmate (GettingOut.com) or toll free at (866) 516-0115. There may be fees associated with contacting Telmate customer service by phone or online.