The Lane County Jail provides releasable public records, including requests for copies of jail or inmate records or mug shots per law.

Public Records Requests

Requests for Jail records can be made either online through the link below or by completing the Public Records Request from. That form can be dropped in-person at the Records Window at the Lane County Jail, or it can be mailed to the address on the form.

If you are with another law enforcement or government agency, please use the Online Portal to create an inter-agency account.

• Online Records Request Portal - If there are fees associated, you will be notified via the Portal. Once fees are paid, the records will also be released via the Portal.
• Public Records Request Form - Please include the fee payment by check or money order made payable to LCSO.

Fees can be found on the jail website: Fees Schedule

Please be advised that words, phrases, sections, or pages may be redacted from the records due to confidentiality requirements, ongoing investigations, pending court actions, and CJIS requirements.

For additional information, Jail Records can be reached at 541-682-4263.

SERVICES WITH VIAPATH/TELMATE WILL END ON SEPT. 30

Services and content offered through Telmate/GTL will end and replaced with those offered from SMART.

EXSISTING FUNDS WITH VIAPATH

The funds on your Telmate/GTL account will not auto transition to Smart Communications.  AIC'S Are encouraged to reduce the amount transferred from Keefe into their phone account prior to the transfer, use these funds before the transfer date, or seek a refund direct from Telmate/GTL after your release.  Remaining funds may take time to be posted in the new platform.

Friends and family may contact Telmate/GTL customer service through their website at gettingout.com/contact-us or toll-free 866-516-0115 to request a refund of any remaining balance. Mailing address:

Telmate, LLC
PO Box 1137
Fruitland, ID 83619

USPS MAIL PROCESSING (WITH TELMATE VIA TEXTBEHIND SERVICE)

Friends and family should stop sending mail to the TextBehind service by September 24. Any mail received at TextBehind, the former mail processor located in Phoenix, MD on or after September 30, 2025 will be returned to the sender.

MAIL (NEW MAILING ADDRESS FOR US MAIL)

All regular AIC postal mail (postcards, letters, greeting cards, etc.) will be scanned into the system and available to the AIC via their tablet.  Friends and family should be advised to start sending mail to the new postal address below, starting September 26, 2025.

Smart Communications / Lane County Adult Corrections Facility
Adult in Custody Name and ID Number
c/o Mail Processing Center
PO Box 9225
Seminole, FL 33775-9225

DEPOSIT FUNDS—SETUP NEW ACCOUNT WITH SMART

Visit smartinmate.com or contact Customer Care at 727-349-1561 to create your account and deposit funds.

Calling account funds can be used for:
Prepaid Collect (PPC) phone number(s) to receive prepaid calls or leave voicemails
PIN Debit for inmates to make prepaid calls

SmartInmate™ account funds can be used to:
Send “postage paid” messages
Open/read “collect/COD” messages
Send digital photos to your loved one
Schedule/conduct Remote Video Visitations

SOME OF THE SERVICES PROVIDED THROUGH SMART COMMUNICATIONS

• Five (5) free phone calls per week, up to fifteen (15) minutes in length each.
• One (1) free remote visitation session each week, up to thirty (30) minutes in length.  Limited onsite video visitation is provided at no charge (located in the ground floor lobby).
• Eight (8) SMS messages per month at no charge (100 characters or less) and then ten cents ($0.10) each.
• Inbound voicemail messages are provided at a fixed rate of One Dollar ($1.00) each.
• Traditional “email” message is billed at fifty cents ($0.50) each.
• Approved photos are billed at fifty cents ($0.50).
• Entertainment platform for streaming of basic content (is free) and premium content is three cents ($0.03) per minute.
• SmartEd™ and SmartReentry™ provided at no cost.

Prepaid Collect (PPC) - allows family and friends to pay for collect calls they receive from an inmate in advance. The PPC account holder decides which phone numbers are allowed and how much they want to spend on receiving collect calls.

Voicemail Exchange (VMX™) - PPC calling account funds can also be used to leave voicemails for an AIC.

PIN Debit - family and friends can deposit funds directly into PIN Debit accounts. These account funds are owned by the AIC and can be used to pay for calls they place to any facility-approved phone number.

• AIC's have access to telephones during the daytime and afternoon hours, except during meal service.
• AIC's cannot receive incoming telephone calls.
• Jail staff will not relay messages to AIC's.
• AIC's may place collect calls (subject to fees by your phone service provider) or by using a prepaid phone account, using the AIC phone system.
• AIC's are not allowed to make non-typical collect calls, 3-way calls, or unwanted calls.
  Calling cards will not work on the AIC phone system.
• AIC's using a prepaid phone account may receive voice mail messages.
• Phone calls, except for those made to the AIC's attorney and verified clergy members, are recorded.
  TTY services for the hearing impaired are available upon request.

• Call 727-349-1561
• Go to SmartInmate.com
• Use the Kiosk located in the Jail Lobby

• Prepaid Collect (PPC) - allows family and friends to pay for collect calls they receive from an inmate in advance. The PPC account holder decides which phone numbers are allowed and how much they want to spend on receiving collect calls.

• PIN Debit - family and friends can deposit funds directly into PIN Debit accounts. These account funds are owned by the AIC and can be used to pay for calls they place to any facility-approved phone number.

• Use the Kiosks located in the ground floor lobby of the Jail.
• From your own computer at SmartInmate.com