ROMA- Results Oriented Management and Assessment

> EMERGENCY NEEDS

• 100% of HHs have emergency needs ameliorated
• 100% of HHs have emergency FOOD needs ameliorated
• 100% INDs have dental needs ameliorated
• 100% INDs have medical needs ameliorated

> HOUSING

• 63.5% of HHs transition from emergency shelter to more stable housing (transitional or permanent)
• 71.5% INDs reside in permanent housing for over 6 months
• 71.5% INDs reside in permanent housing for over 7 months
• 80% of all HHs remain housed upon exit from Homeless Prevention Program
• 65% of the INDs receive services and develop self reliant skills which enabled them to exit to permanent housing
• 92% of youth sheltered returned home or moved into safe, alternative housing
• 80% of all HHs obtained or retained housing upon exit from the program
• 75% of HHs exited program and transitioned to permanent housing

> EMPLOYMENT/INCOME

• 19% INDs will be employed at exit
• 16% INDs will become more employable in future jobs search having completed a temporary job experience
• 50% of HHs exited program with maintained, obtained or improved employment
• 60% of ex-offenders will be employed upon exit
• 50% of SPMI INDs upon exit will have obtained SSI, SSD, food stamps, veterans or other mainstream benefits
• % of client applications that result in veteran benefits

> MENTAL HEALTH

• 30% of youth receiving pre-treatment services enter treatment
• 50% of youth provided treatment reduced or eliminated substance abuse within one year from their enrollment date
• 100% of clients seeking services become aware of options and available community resources
• 50% of INDs were connected with community services to address their clinical condition and needs as a direct result of engagement with outreach workers
• 20% of INDs completed applications for Safe Haven Shankle or other supportive housing facility or day shelter.
• 10% of INDs were assisted in getting services at Safe Haven Shankle or other supportive housing facility or day shelter
• % of INDs receiving appropriate disposition for crisis mental health issue
• 20% of IMPACT clients stabilize to a higher level of functioning resulting in a reduced need for emergency services
• 33% of youth receiving behavioral health services are enrolled in OHP
• 80% of behavioral health INDs will return for additional services
• 80% of behavioral health INDs identified the service as helpful

> KNOWLEDGE/SKILLS

• 90% will demonstrate enhanced success factors, e.g. increased adult supervision, quality communication, conflict management, resource use, or school enrollment.
• 100% of the INDs upon exit will have received supportive services (case management, transportation assistance, etc) to help them access services, create stability, meet goals and develop greater self determination
• 60% of parents will complete the parenting education series and develop the following skills: see plan
• 100% of families will identify needs and become more aware of available resources as a result of their involvement with Direction’s supportive service program
• 50% of parents increased competence, ability to manage stress, knowledge of child development and reduced feelings of isolation
• 75% of HHs exited program completed their self-development programs
• 50% of HHs enrolled in Open Doors will attend Birth to Three or other parent education classes
• 50% of INDs enrolled in the class will complete the series and gain knowledge and skills of the following: see plan
• 75% of group INDs will identify new skills to increase their safety

> CASE MANAGEMENT

• 80% of HHs served will not experience an incident of domestic violence while receiving services
• 95% of all HHs remained intact (no foster care placement for the children)
• 75% of all children enrolled per year will not require abuse or neglect reports to DHS
• 75% of the children exiting to public school did not require special education intervention
• 100% elderly INDs receiving in-home services were enabled to remain independent in their own home
• 95% of the teen HHs will not experience a subsequent pregnancy
• 90% of ex-offenders will exit transitional housing without having committed a new crime or having been reincarcerated
• 71.5% of the ongoing caseload will have length of stay in program over six months

> CUSTOMER SERVICE

• 80% of behavioral health INDs will return for additional services
• 80% of behavioral health INDs identified the service as helpful
• 20% of youth and families calling will receive increased level of service.

> ENERGY SERVICES

• 16%  decrease in the number of  noncompliant payment occurrences during and after the year after program completion
• %10 decrease in annual energy use by households participating in energy conservation and case management programs
• 5% decrease in the annual energy use by households participating in the low income weatherization program

> VETERAN SERVICES

• 66% of veteran services applications result in benefits.

Contact for more information on Performance Measures: [email protected]