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Residents
Animal Services
COVID-19 Information
Elections
Health and Wellness
Behavioral Health
Communicable Disease
Community Health Centers
Developmental Disabilities
Environmental Health
Family Mediation
Immunizations
Family and Child Health
Poverty and Homelessness
Prevention
Public Health
Restaurant Inspections
Women, Infants and Children (WIC)
Jobs
Maps
Marriage Licenses
Property and Buildings
Property Taxes
Public Safety and Justice
Civil Process
Concealed Handgun Licensing
Crime Mapping Online
Fingerprint Services
Jail and Inmate Information
Lane County Circuit Court
My Law and Fire Providers
Report A Crime
Victim Services
Records
Recycling and Waste
Veterans Services
Youth Services
Business
Auctions/Sales
Bids, RFPs, Solicitations
Community and Economic Development
Inspections and Permits
Online Inspections
Lane Events Center
Maps
Property and Buildings
Property Taxes
Public Safety
Recycling and Waste
Transportation
Government
Advisory Committees and Boards
Board of Commissioners Meetings
Board of County Commissioners
Budget and Finance
Budget and Financial Planning
Financial Services
Capital Projects
Procurement and Purchasing
Cities in Lane County
Map Of Lane County Cities
Community & Economic Development
County Departments
Assessment & Taxation
Board of County Commissioners
Community Justice and Rehabilitation Services
County Administration
County Counsel
County Performance Auditor
District Attorney's Office
Emergency Management
Health and Human Services
Housing Authority
Human Resources
Public Works
Sheriff's Office
Technology Services
Elections
Equity and Access
Property Taxes
Records
Strategic Planning
How Do I
Apply
Advisory Committees
Building Permits
Concealed Handgun License
Developmental Disabilities Services
Food Handler's Permit
Jobs
Land Use Application Forms
Marriage License
Master Recycler Program
Park Host
Pet Adoption
Pet Licensing
Title III Project Application
Veterans Services
Women, Infants and Children (WIC)
Appeal
Property Value Appeals
Building Inspection Appeals
Lane Code Chapter 14 (Application Review and Appeals)
Contact Us
Pay
Fleet Auction
Inmate Commissary Accounts
Lane County Justice Court Fees
Lane County Park Reservations and Passes
Maps and GIS Data
Parole & Probation Fees
Property Taxes
Sheriff's Office Real Property Sales
Report
Animal Complaints
Diseases or Health-Related Incidents
Found or Lost Pets
Illegal Dump Site
Injury or Damage Claims
Property and Building Violations
Report A Crime
Road and Road Sign Issues
Request
Absentee Ballot
Adult Corrections Records
Birth and Death Certificates
County Maps
Public Records
Sheriff's Police Reports and Incident Logs
Reserve
Camp Lane
Campsite, Picnic Shelter and Marina Reservations
Electricity in the Free Speech Plaza
Lane Events Center
Meeting Rooms
Sign Up
Board Meeting Notifications
Key Communicator Network
Master Recycler Program
Register to Vote
View
Board Meeting Agendas
Board Videos / Webcasts
County Budget
County Departments
COVID-19 Information
Crime Mapping Online
Election Results
Fee Schedule
Financial Reports
Find My Elected Official
Foreclosure Sales
Jail / Inmate Information
Lane Code
Lane County Webcams
Lane Manual
Orders, Ordinances, and Minutes
Property Lookup
Recycling and Waste
Surveyor Documents
Webcasts
Volunteer
Animal Services
Parks
Serve on a Committee
Sheriff's Office
Victim Services
Volunteer Form
Vote
Servicios
Actas de Nacimiento y Defunción
Licencia de Matrimonio
Licencia para Mascotas
Mujeres, Bebés y Niños (WIC)
Permiso para Manejar Alimentos
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Lane County
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Behavioral Health Division
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Mobile Crisis Services of Lane County
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Mobile Crisis Services of Lane County FAQs
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Mobile Crisis Services of Lane County
Mobile Crisis Services of Lane County FAQs
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Mobile Crisis Services of Lane County FAQs
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FAQs
What is MCS-LC?
MCS-LC helps people in immediate behavioral health crises. Qualified professionals provide services in a community-based setting. The goal is to de-escalate and stabilize individuals quickly. The response is timely, therapeutic, and focused on both the person and their family. MCS-LC operates from a specially equipped vehicle, ready to be dispatched wherever needed.
Who will be on the MCS-LC’s team?
The MCS-LC will be staffed with qualified mental health practitioners and certified peer support specialists.
When should someone call MCS-LC?
If you or anyone you know is experiencing an urgent or emergent inability to cope, including suicidal thoughts, anxiety, depression, or other behavioral health crises, please contact MCS-LC by calling or texting 988, or dial the Lane County Crisis Line at (541) 682-1001.
How can I reach out to MCS-LC?
Call or text 988 - 24/7
Call Lane County Crisis Line 24/7 at (541) 682 – 1001
911 Operators will route calls to MCS-LC when appropriate.
MCS-LC services are available from 2pm – 11pm during the initial phase
Can someone call 988 for MCS-LC on behalf of someone else?
Yes! Anyone who sees someone having a behavioral health crisis can activate the mobile crisis unit by calling 988.
What to expect when you call crisis service lines?
An operator will gather some important information, and then, depending on the need, send a mobile crisis van with a team of qualified mental health professionals to help. Most crisis calls can be managed via phone.
What communities/areas will MCS-LC serve?
Every resident of Lane County will have access to mobile crisis services.
The MCS-LC teams will serve all areas of Lane County), including the upper coast, towns east of the 126-tunnel leading to Florence, Eugene, \Springfield, South Lane, Junction City, and all areas east of the Eugene/Springfield metro areas. Regions of West Lane County, including the greater Florence community (including upriver communities like Mapleton and SwissHome-Deadwood) are covered by Western Lane Crisis Response (WLCR) who will respond to the scene of various emergencies in those areas.
All youth in Lane County are served by Riverview Center for Growth , formerly known as The Child Center. MCS-LC will work closely with contracted partners to operationalize care in specific communities and areas, as applicable
What is MCS-LC doing to ensure timely responses?
MCS-LC is running a 6-month pilot to assess the countywide need for services. Based on our estimates, the MCS-LC team, along with our partners, will ensure all responses meet required times. We will adjust the number of responders available based on the results of the pilot.
What are the options for a recipient of the services after an interaction?
MCS-LC, and all mobile crisis providers, will give clients resources to meet their needs and coordinate with their existing providers. They will also provide direct referrals for higher-level behavioral health care and do a follow-up check within 72 hours.
Will service recipients be transported from a rural area to Eugene for follow-up services?
MCS-LC will work with clients to help them coordinate free or paid transportation (support person, taxi, or rideshare). In some cases, MCS-LC can assist clients with transportation to a higher level of care at the time of crisis and will coordinate secure transportation as needed.
Who will be on the MCS-LC’s team?
The MCS-LC will be staffed with qualified mental health practitioners and certified peer support specialists.
Will MCS-LC transport people to secure residential facilities?
MCS-LC will both assist clients with securing transportation and provide voluntary, non-secure transport as appropriate.
Will MCS-LC utilize medication in their encounters?
MCS-LC will carry and administer Naloxone (also known as Narcan). No other medications will be used.
What does MCS-LC not do?
Involuntary or secure transportation. Primary point of intervention when weapon is present and/or criminal activity is suspected. Administration of medications – except for the use, and distribution of Narcan/naloxone, and for harm reduction. Full mental health assessment and diagnosis. Exclusive use of MCS-LC to transport to sobering service. Domestic violence response. Medical response or medical care. Where is the funding for MCS-LC coming from? MCS-LC is funded through the state, Coordinated Care Organizations (CCO’s), and local funding sources.
How will MCS-LC operate sustainably?
Mobile crisis services are required at the state level, and as such are funded on an ongoing basis.
How will MCS-LC work with law enforcement?
One goal of MCS-LC is to reduce the need for law enforcement when people are in behavioral health crises. However, we are working closely with law enforcement, who have been the main responders to these crises, to learn more about community needs. To keep everyone safe, MCS-LC and law enforcement will continue to partner closely to ensure the right level of intervention and the best outcomes.
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