From 2009 to 2013, the County surveyed residents using the National Citizen Survey developed by the National Research Center.  The 2009 results established baseline data, to be followed up every two years to identify trends and measure change.

The National Citizen Survey, conducted by the National Research Center and developed in partnership with the International City/County Management Association, has been administered in hundreds of local governments around the country.  We chose this standardized survey instrument to assure high quality research methods as well as the opportunity to compare Lane County’s results to national norms.

Unlike polling regarding specific policies or prioritization of services, the Resident Survey covered a wide range of services across many County funds.  Taken together, the focus areas speak to resident opinions about life in Lane County as well local government services.

Getting periodic feedback from residents helps elected leaders, staff, and other County stakeholder to identify challenges and to plan for and evaluate improvements. Ultimately, it makes us better informed about the people we work for – Lane County residents – and tells us how we’re doing.