Christine Rogers, Human Services

Christine was responsible for redesigning the office assistant training for Community Health Centers staff. The previous training did not accurately reflect the changed workflow and recent State upgrades. It was also less than engaging for new staff. The redesigned training included new materials that reflected current NextGen upgrades. Christine also designed the training to accommodate a kinesthetic style and engage all types of learners. After attending the redesigned training, office assistants report being prepared and excited to begin their new role. The redesigned training saves approximately 80 hours each month that were previously spent reinforcing material missed in the original training. (November 2015)


Lisa Lacey (Risk Management) and Miranda Rollins (County Counsel)

County Counsel's public records phone line received a large number of calls requesting records that were readily available from other sources, such as divorce records (Circuit Court), birth certificates (Vital Records) and real property records (Deeds and Records). Lisa and Miranda created a phone tree to direct requests straight to the appropriate department or agency, saving approximately two hours of staff time each day. The phone tree also resulted in improved service as callers are no longer forced to go through multiple people in order to access the records they need. (March 2016)



Melissa Crane (Geographic Information Systems), Keith McGarvey (Road Maintenance), Joseph Mootz (GIS) and Jennifer Paugh (Road Maintenance)

Prior to the development of the WERCS (Weather Event Response Coordination System) tool, Road Maintenance used paper maps, pins and binders to track storm-related road issues. It was difficult to track how many crew members and what equipment was needed to resolve an issue. WERCS is an online tool that allows road crew supervisors to input incidents, update the status of incidents, attach photos, and notify others of activities using iPads in the field. Office staff have a dashboard view that allows them to view the impassable roads, see any updates within the last 30 minutes, and view the map. This also aids in answering phone calls from the public, as well as quickly generating reports for FEMA reimbursement. An article was published on Medium with additional information about WERCS. This tool saves up to an hour per incident and 2-3 days for FEMA reporting. (March 2016)


Adam Vellutini, Geographic Information Services

Many of our web applications were originally developed using Silverlight, which is no longer supported by Microsoft. It required an additional plug-in to be installed on every computer, was not mobile-friendly, and made it difficult for members of the public to access information. Adam reworked the web applications so they work across all devices and web browsers without the need for additional plug-ins or software for each user. The switch also allowed Lane County to cancel an annual $2,099 contract that had maintained the Silverlight software. There is also a savings in the number of hours spent helping community members who were unable to access the Silverlight-based applications. (June 2016)



Michael Laborde (Technology Services), Sue Stahl (Sheriff's Office), Jeremy Willits (Sheriff's Office) and Drew Zilm (Technology Services)

The Lane County Jail's online inmate viewer is one of the most frequently accessed services on the Lane County website. It previously used a Silverlight plug-in which is no longer supported by Microsoft and only worked on certain internet browsers and devices. The Sheriff's Office partnered with Technology Services to develop a new mobile inmate viewer that can be accessed on any browser or device. It provides better and easier access to information for the public and saves approximately four hours per month that used to be dedicated to troubleshooting issues with the previous inmate viewer. (June 2016)




Kelly Barlow (Technology Services), Paula Bearden (Sheriff's Office), Jim Chaney (County Counsel), Lance Darby (Technology Services), Debbie Heeszel (Health & Human Services), Diana Jones (County Administration) and Betty Mishou (Public Works)

Previously, the contract signature process required printing out a hard copy, gathering ink signatures and rescanning the contract back into the system. The cross-departmental group developed a new electronic signature process that eliminates the waste of paper and time spent shuttling a hard copy around the County. It is also easier to track a contract's progress through completion. The electronic signature system saves an average of 40 per month in time and about $200 per month in paper costs. (June 2016)





Kate Blair, Sidney Buffington, Adrianne Cannell, Pat Dotson, Lisa Chambliss, Linda Johnson, Cindy Morgan, Kelly Reed, Jan Skeie and Heather Young (Health and Human Services' Public Health Division)

The Communicable Disease team in Public Health was recognized for its Just Checking walk-in clinic, which provides walk-in sexually transmitted infection (STI) screenings each Tuesday. The clinic has helped reduce the number of missed appointments - saving a significant amount of staff time and increasing the number of patients screened. Patients that are found to need more complex appointments can now get those appointments within the same week.  (September 2016)





Terri Bowden (Finance), FranEverall-Moss (Finance), Jeanne Sun (Finance) and Lizzy Cunningham (Human Resources)

Lane County administers the retiree medical plan for nearly 800 retirees. It has historically been a time intensive process for Human Resources and Finance staff that they found to be an inefficient use of time. The team interviewed outside administrators and ultimately brought in QVI to manage the retiree medical plan at a minimal cost. The transition has freed up hundreds of hours of staff time each year that can now be used to provide additional services. This change in process saves approximately 250 hours of staff time per year. (September 2016)